1

Q. What do I need to read the digital magazine?

A. All you need to view the digital edition is a standard web browser. The digital edition can also be read on iOS and Android devices just by using the browser on the device.

2

Q. What does my subscription include and how much does it cost?

A. At a cost of 19,99 EUR yearly (4 Issues) DIGITAL ACCESS Subscribers receive the digital edition of each issue. At a cost od 79,99 EUR yearly, PRINT+DIGITAL ACCESS Subscribers gain: 1) every one of Elite Tennis Journal’s 4 (four) print issues delivered to their doorstep, along with the digital edition of each issue, and unlimited mobile and tablet access.

3

Q. I’m a subscriber. How do I get my digital issues?

A. The moment you purchased your subscription, your digital access was instantly activated with your purchase. The login details will be sent to you via email. You will be notified via email as each new issue becomes available. You can login and view your issues whenever it’s most convenient for you.

4

Q. How do I subscribe to Elite Tennis?

A: Click HERE to choose your subscription plan. If you prefer to speak to someone, please call +48505446077.

5

Q. Is the digital version different from the print version?

A. The digital edition is an exact digital replica of the print version.

6

Q. Is there a limit on how many times I can access each digital issue?

A. No.

7

Q. If I already subscribe to the printed and digital edition, can I convert
my subscription to digital only?

Unfortunately, you cannot do that.

8

Q. If I already subscribe to the digital only edition, can I convert my
subscription to the printed and digital edition if I want to?

No problem. Please contact our customer service. We will issue you a full credit
for the digital subscription that you can use to purchase a subscription to
the printed magazine.

9

Q. I tried to become a subscriber and something went wrong. Who do I email?

A: Contact customer service at help@elitetennis.org

ORDERS:

Elite Tennis is published 4 times a year (March, June, September, December) and your first printed edition will arrive between 2-3 weeks of order receipt. Thereafter, you should receive each issue up to 20 days after the launch date of the latest issue (for example, your Summer issue will arrive in the first or second week of July).

Payments can be made by bank transfer or PayPal. Payment details will be sent to your email after the order has been placed. Please keep in mind that it can take up to one week for us to receive and process your payment. If you have questions or need further assistance, click HERE to email us.

TERMS:

This Subscriber Agreement and Terms of Use (this “Agreement”) governs your use of all digital products from The Elite Tennis Journal and the print version (each, a “Service”).

IF YOU ARE PURCHASING A SUBSCRIPTION BUNDLE WHICH INCLUDES A TABLET OR OTHER MOBILE DEVICE, PLEASE CAREFULLY REVIEW THE NO ANCELLATION POLICY BEFORE YOU FINALIZE YOUR PURCHASE.

If you agree to be bound by the terms of this Agreement, you should check the box indicating your agreement to the terms of this Agreement on the subscription page for the Service. If you do not agree to be bound by the terms of this Agreement, you should not check the box but you will not be able to proceed with the registration process for the respective Service and become a subscriber.

1. Changes to Subscriber Agreement
We may change the terms of this Agreement at any time by notifying you of the change in writing or electronically.

2. Privacy and Your Account
Registration data and other information about you are subject to our Privacy Policy. Your information may be stored and processed in the Republic of Poland, and by using a Service online, you consent to the transfer of information outside of your country. If you access a Service using a password, you are solely responsible for maintaining the confidentiality of that password. The Publisher retains the right to limit the IP addresses allowed access to those used during the active subscription period. You agree to notify us promptly if you change your delivery addresses and email address so we can continue to contact you and send any notices required hereunder. If you fail to notify us promptly of a change, then any issues/notices we send to your old address shall be deemed sufficient.

3. Fees and Payments
You must be 18 years of age or older to purchase a subscription to the Services. You agree to pay the subscription fees and any other charges incurred in connection with your account for a Service (including any additional bank or PayPal fees) at the rates in effect when the charges were incurred. As a general matter, all fees and charges are non-refundable. We reserve the right to issue refunds at our sole discretion. You are
responsible for any fees or charges incurred to access a Service through an Internet access provider or other Third Party service.

4. Term; Cancellation and Renewal
4.1 Term and Renewal. This Agreement shall remain in full force and effect while you use the Services. All subscriptions are annual (4 Issues) and your subscription will not renew automatically. We will notify you of the pending renewal of your subscription at least 30 days prior to the date your subscription renews.
4.2 NO CANCELLATION POLICY FOR SUBSCRIPTION BUNDLES WHICH INCLUDE A TABLET OR OTHER MOBILE DEVICE (“DEVICE BUNDLE”). THE INITIAL TERM OF SUBSCRIPTIONS TO A DEVICE BUNDLE ARE NON-REFUNDABLE AND NONCANCELLABLE.

5. Third Party Payment Services
5.1 We may use a third party not affiliated with us to process payments for a Service (a ‘Third Party Processor’). You agree that this Third Party Processor is solely responsible for controlling, handling, processing, or fulfilling purchases processed through its systems. When using such Third Party Processor you may be subject to additional terms of use/service and privacy policy(ies) of the Third Party Processor.

6. Limitations on Use
6.1 Only one individual may access a Service at the same time using the same user name or password, unless we agree otherwise.
6.2 The text, graphics, images, design, organization, compilation, look and feel, advertising and all other protectable intellectual property, including but not limited to any copyrights, trademarks, service marks, or database rights (the “Content”) available through the Services are our property or the property of our advertisers and are protected by copyright and other intellectual property laws. Unless you have our written consent, you may not use, sell, publish, distribute, retransmit or otherwise provide access to the Content received through the Services to anyone.
6.3 Additional Restrictions on Use of the Content.
6.3.1 You agree not to rearrange or modify the Content available through a Service. You agree not to display, post, frame, or scrape the Content for use on another website, app, blog, product or service, except as otherwise expressly permitted by this Agreement. You agree not to create any derivative work based on or containing the Content.
6.3.2 You may not create apps, extensions, or other products and services that use our Content without our permission. You may not aggregate or otherwise use our Content in a manner that could reasonably serve as a substitute for a subscription to a Service.

7. Additional Terms and Notices. We employ cookie technology.

Date effective: 27 March 2017.

PUBLISHER:

NEED HELP?

For any journal-related queries or subscriptions, please contact us at +48 505 44 60 77, or by emailing help@elitetennis.org

To submit a letter to the magazine editors, contact editor@elitetennis.org